Refund policy

All items are custom made to order, therefore we do not offer a return/refund for change of mind or wrong size.

We only offer returns/refunds for faulty or damaged items

To start a return, you can contact us at richard@finishcarpentry.tv

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns accepted for 30 days

Customer provides return shipping

No restocking fee

No final sale items

You can always contact us for any return question at richard@finishcarpentry.tv.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at richard@finishcarpentry.tv